Website Terms & Conditions


Our Acceptable Use Policy can be found here

1.Terms of website use

a)These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of the website owned, operated and controlled by us, located on the World Wide Web at (the “website”), whether as a visitor, Chamber of Commerce member or a registered user. Use of our website includes accessing, browsing, purchasing or registering to use our website.

b)Please read these terms of use carefully before you start to use our website, as these will apply to your use of our website. We recommend that you print a copy of this for future reference.

c)By using our website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our website.

2.Other applicable terms

a)These terms of use refer to the following additional terms, which also apply to your use of our website:

i.Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

ii.Our Cookie Policy, which sets out information about the cookies on our website.

iii.Our Acceptable Use Policy which contains rules governing use of the website.

3.Information about us is a website business platform, owned and operated by GWE Business West Ltd ("we", "us", "our"), registered in England and Wales as a private company limited by shares (company number 6399340)  with registered offices at Leigh Court Business Centre, Abbots Leigh, Bristol BS8 3RA.

4.Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you. Your continued use of this website following any change in the Terms and Conditions will be deemed to constitute acceptance by you to those changes.

5.Changes to our website

a)We may update our website from time to time and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it.

b)We do not guarantee that our website, or any content on it, will be free from errors or omissions.

6.Accessing our website and continuity of service

a)Our website is made available free of charge. Visitors can view our website for free. Registered users and paying members of Business West Chambers of Commerce (including Bristol, Bath, Gloucestershire and Wiltshire) and Initiative members (West of England and Swindon & Wilts) will be granted access to the website registered users and paying members areas which gives them access to additional benefits and services as part of their registered status or Chamber or Initiative membership. 

b)We will use our reasonable endeavours to provide you with a prompt and continuing service. We do not however warrant that the service we provide will continue uninterrupted or without delay or that it will remain unchanged. In particular, we reserve the right to bring the website down as and when we consider the same to be necessary or desirable for the purposes of maintenance. 

c)Indemnity in using the website: you indemnify us against any actions, claims, demands or other proceedings brought by any third party against us as a consequence of your use of the website or app. 

d)Quality of service: Whilst we will use reasonable endeavours to ensure that the information contained in the website or app is correct and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information.

e)Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

f)You are responsible for making all arrangements necessary for you to have access to our website.

g)You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

h)Our website is directed to people residing in the United Kingdom. We do not represent content available on or through our website is appropriate or available in other locations. We may limit the availability of our website or any service or product described on our website to any person or geographic area at any time. If you choose to access our website from outside the United Kingdom, you do so at your own risk.

7.Your account and password

a)If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

b)We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

c)If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

8.Intellectual property rights

a)We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

b)You may view website pages on screen and you may print or download extracts for your own personal use or for use by others within your organisation. 

c)You may supply a copy of any such extract to any third party provided that: the extract is for their own personal use; the extract is not supplied as part of or incorporated in another work, website or app or publication; the extract is not supplied either directly or indirectly in return for commercial gain; and the third party is made aware that the source of the copy is this website and that these Terms and Conditions apply equally to them. 

d)You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

e)Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

f)No part of this website may be reproduced, transmitted to, or stored on any other website or app or in any other form of electronic medium without our express written consent.

g)If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9.No reliance on information

a)The content on our website is provided for general information only. It is not intended to amount to legal advice on which you should rely. 

b)Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website or app is accurate, complete or up-to-date.

10.Limitation of our liability

a)Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

b)To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

c)We will not be liable to any user of our website for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

i.use of, or inability to use, our website; or

ii.use of or reliance on any content displayed on our website.

d)Please note that in particular, we will not be liable for:

i.loss of profits, sales, business, or revenue; interruption;

iii.loss of anticipated savings;

iv.loss of business opportunity, goodwill or reputation; or

v.any indirect or consequential loss or damage.

e)You agree not to use our website for commercial purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

f)We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website or app linked to it.

g)We assume no responsibility for the content of websites or apps linked on our website. Such links should not be interpreted as endorsement by us of those linked website or apps. We will not be liable for any loss or damage that may arise from your use of them.

11.Third Party Contributors 

a)Where appropriate the provision of any third party services to you by any third party service providers (TSPs) shall be provided to you on the terms and conditions of the relevant TSP. It is your responsibility to make yourself aware of such terms and conditions. 

b)Acceptance by you of any services provided by a TSP may form a contract between you and the TSP directly. It is your responsibility to check whether acceptance of such services will be construed as confirming your total and unequivocal acceptance of the terms and conditions of service.

12.Uploading content to our website

a)Whenever you make use of a feature that allows you to upload content to our website, or to make contact with other users of our website, your use of our website must be only for lawful purposes and not in a manner that would damage our reputation in any way or be considered inappropriate, offensive or inflammatory.

b)You warrant that any such contribution or use of our website does comply with the above standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

c)Any content you upload to our website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. 

d)We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.

e)We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our website.

f)We have the right to edit or remove any posting you make on our website if, in our opinion, your post does not comply with the content standards set out in section 12a.

g)The views expressed by other users on our website do not represent our views or values.

h)You are solely responsible for securing and backing up your content.

13.Rights you licence

When you upload or post content to our website or app, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, edit, reproduce, distribute, prepare derivative works of, display, and perform that content for our business purposes including, but not limited to, the services provided by our website and to promote our website and the services we offer.

14.Use of online directory

The Business West online directory is not a "free to advertise to” database - the sending of unsolicited emails (SPAM) advertising products and services to members using forums or directly to members 

e-mail addresses is NOT PERMITTED. The collection of Business West members e-mail addresses from the profile pages or from the database for any use without the written permission of Business West is considered as theft. Legal action will be taken against offenders. 

Business West is not liable for any misrepresentation of a member and does not guarantee the reliability of any of its members, their products or services. 

Business West will not intervene in disputes between members and do not accept any liability to any party whatsoever for any disputes arising due to postings on the website, messages, emails, telephone call or meetings by a particular member(s). Members enter into a trading relationship at their own risk and take full responsibility to undertake their own due diligence prior to engagement of any sort.

Business West will not comment on individual cases of a breach of these terms and conditions.


a)We do not guarantee that our website will be secure or free from bugs or viruses.

b)You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.

c)You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

16.Linking to our website

a)You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

b)You must not establish a link to our website in any website or app that is not owned by you.

c)Our website must not be framed on any other website or app, nor may you create a link to any part of our website other than the home page.

d)We reserve the right to withdraw linking permission without notice.

e)If you wish to make any use of content on our website other than that set out above, please contact

17.Third party links and resources in our website

f)Where our website contains links to other website or apps and resources provided by third parties, these links are provided for your information only.

g)We have no control over or proprietary interest in any of these website or apps and, as such, make no warranties with regard to the quality, security, accuracy or any other aspect of such website or apps, and excludes any and all liability arising from use of the same.

18.Applicable law

These terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law, and we both agree to the exclusive jurisdiction of the courts of England and Wales.


We hope that you will find our website informative and easy to use. We should be grateful to receive any comments or queries that you have concerning our website, or any suggestions as to how it could be improved. Please e-mail us at

20.Contact us

To contact us, please email 

a)While every effort is made to ensure that any enquiry you submit is dealt with promptly, we cannot guarantee that your query will always be dealt with within the timescale you require. 

b)If your enquiry is submitted to a TSP linked to the website and operating through this website then our staff will not necessarily read or see your enquiry. 

c)We cannot guarantee complete confidentiality and recommend that you do not include sensitive information, or information which could be classed as a trade secret, via the Internet.